Refund Policy
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All Sales Are Final
Once an order has been sent out, no refunds will be issued under any circumstances. Each order requires significant time and effort, spanning from 1 to 8 hours to complete. I put my heart and soul into every reading, and it would be unfair to issue a refund after the work has been completed.
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Accuracy of Provided Information
You are responsible for ensuring all the information you provide at checkout is correct, including your birth data and email address. Incorrect or incomplete information may result in delays or additional charges.
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If incorrect birth data is submitted, you may email me with the corrected information within 24 hours of placing the order. After this period, a new order will be required.
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You will receive a confirmation email to verify your details. If you do not receive this email, please contact me immediately, as this may indicate an incorrect email address.
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Correct Email Address is Critical
Please double-check your email address before submitting your order. If your email is incorrect and my attempt to send your reading fails:
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For U.S. customers, I will contact you via text from my business number to request an updated email.
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For international customers, I cannot contact you unless you reach out to me first.
Failure to contact me with a corrected email address will result in forfeiture of your purchase.
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Order Delivery Timeline
All orders are completed in the order they are received. Please allow up to 7 business days for delivery. If you have not received your order:
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Check your spam or junk folder.
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Ensure your email address was entered correctly at checkout.
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Contact me if your order has not arrived after 7 business days.
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Chargebacks and Disputes
Initiating a chargeback without contacting me first to resolve an issue will result in immediate blacklisting from future orders. Chargebacks severely impact my small business, and I kindly ask for your cooperation and communication to resolve any concerns directly.
Thank you for your understanding and support. By placing an order, you acknowledge and agree to these terms.